Petential policies
Returns & exchanges
Mug sales are currently paused, and we are not accepting new mug orders. The information below is for reference if sales resume or if you need help with an existing order.
Made to order
If sales resume, each Petential mug will be personalized for one very important employee. Because personalized items are made to order, returns or exchanges would not be accepted for a change of mind, incorrect details, or gift timing.
If something arrived wrong
If you have an existing order and your mug arrived damaged, defective, or different from what you ordered, please contact us so we can make it right. Include your order number and a clear photo of the issue when possible.
Start a support request
Email team@petential.madethis.app or use our contact page. We'll reply within 1–2 business days.